Terms and Conditions

All shipments are F.O.B. shipping point.

Please inspect packages at time of delivery. Verify the package is what was ordered. Transit damage should be pointed out to the driver at point of delivery and noted on bill of lading - claims should be filed against Carrier or Transportation Company. No claims will be considered by Kaleen or responsibility taken on products where the package is torn, dirty, or damaged in transit.

All claims for goods lost, stolen or damaged in transit must be made against the transportation company. Kaleen is a “freight on board” shipper and when receipt from the transportation company is received Kaleen’s responsibility ceases, any claim for damages in transit should be filed immediately to the agent at point of delivery. Inspect the package at time of delivery for any improprieties and report them to the transit agent. The original package should be saved to file a freight damage claim with the freight company.

Cancellations on products shipped before requested cancellation date will not be accepted.

No products can be returned to Kaleen without written approval from the Kaleen Customer Service Manager and will be subjected to the Kaleen Return Policy – to include freight charges - outbound and returned, and a restocking fee. Returning customer is responsible for all charges, safe return of products, any damage or loss occurred in transit is the returning company responsibility. All return authorizations must be approved and only then will Kaleen issue a call tag or return authorization number. Return authorization forms must be faxed to Kaleen 706-279-1128 within 48 hours of request.

No claims will be considered on goods sold as mill trials, seconds, close outs or discontinued products.

Kaleen has a limited warranty that guarantees all products for one year after invoicing from manufacturing defects. Determination of defect is solely that of Kaleen.

All custom orders require a 50% deposit to be paid at time of order. Due to the special nature of custom items the deposit must be submitted and received by Kaleen before the order is processed. All customer items are non-cancelable and the deposit, non-refundable. The minimum customer order lead time is 120-150 days.

Kaleen is not responsible for customer measurements or incorrect orders.

Customers agree to notify Kaleen at the earliest of any financial or business conditions that may have a negative impact or hinder timely payment to Kaleen. Full payment is expected within stated terms unless otherwise noted. Failure to meet the agreed upon terms will result in a 1.5% monthly service charge on total receivables due or an annual percentage rate of 18% or the maximum allowable by law - which ever is greater. Kaleen maintains ownership of all products shipped and may demand return of all products shipped at any point up until invoices are paid in full. Any charges associated with return of goods due to non-payment will be the responsibility of the nonpaying dealer or customer.

All prices subjected to change without notice.